Last updated: August 24, 2026
1. Who We Are
This Privacy Policy describes how NAPCO (North American Peptide Company), a brand operated by The American Palomino Group LLC, (“NAPCO,” “we,” “us,” or “our”) collects, uses, and protects personal information when you visit or make a purchase on napco.shop (the “Site”). By using this Site, you agree to the collection and use of information as described in this policy.
2. Information We Collect
We collect information you provide directly to us, including:
- Account and order information: name, shipping and billing address, email address, and phone number (if provided), collected when you create an account or place an order.
- Account credentials: if you register for an account, a username and password of your choosing. Passwords are stored in encrypted (hashed) form; we do not have access to your plain-text password.
- Payment confirmation details: we accept CashApp and Zelle. We do not collect or store any credit/debit card numbers or bank account information, since payments are sent directly through those third-party apps. We may retain the order number and payment confirmation details you provide to match your payment to your order.
- Communications: information you submit through our contact form or by phone, including the nature of your inquiry (general, payment, or website issue).
- Order and shipment history: products purchased, order status, and shipment tracking numbers associated with your order.
We also automatically collect limited technical information, such as IP address, browser type, and pages visited, through standard web server logs and cookies, described further below.
3. Cookies
Like most e-commerce sites, we use cookies to operate core functionality of the Site, including maintaining your shopping cart, remembering items between pages, and keeping you logged into your account. We also use cookies for site performance and caching purposes. You can disable cookies through your browser settings, but doing so may affect your ability to use the Site’s shopping cart and checkout features.
4. How We Use Your Information
We use the information we collect to:
- Process, fulfill, and ship your orders;
- Communicate with you about your order, including confirmations and shipment tracking;
- Respond to customer service, payment, and general inquiries;
- Maintain your account, if you choose to create one;
- Maintain the security and proper functioning of the Site;
- Comply with applicable laws and verify that purchases meet our Research Use Only and age-eligibility requirements described in our Terms & Conditions and Research Use Only Disclaimer.
We do not sell your personal information, and we do not use your information for unrelated marketing purposes without your consent.
5. How We Share Your Information
We do not sell or rent your personal information to third parties. We share information only as necessary to operate the Site and fulfill your order, including with:
- Shipping carriers (UPS, USPS, FedEx) — to deliver your order and provide tracking updates;
- Email delivery service providers — to send order confirmations and account-related emails;
- Our web hosting provider — to operate and secure the Site;
- Service providers who assist us with site operation, subject to confidentiality obligations consistent with this policy;
- Law enforcement or regulators, if required by law or to protect our legal rights.
6. Data Retention
We retain order and account information for as long as reasonably necessary to fulfill the purposes described in this policy, including recordkeeping for tax, accounting, and legal compliance purposes. If you close your account, we may retain certain order records as required by law.
7. Data Security
We take reasonable measures to protect your personal information, including secure account password storage and restricted access to order data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security of your information.
8. Your Rights and Choices
Depending on your location, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. To make such a request, please contact us using the information below. We will respond within a reasonable time and verify your identity before fulfilling requests involving account or order information.
California Residents: California law may provide additional rights regarding your personal information, including the right to know what personal information is collected and the right to request deletion, subject to certain exceptions. You may exercise these rights by contacting us as described below.
9. Children’s Privacy
This Site is not directed to, and is not intended for use by, anyone under 21 years of age. Consistent with our Terms & Conditions, we do not knowingly collect personal information from anyone under 21. If we learn that we have collected information from someone under 21, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.
11. Governing Law
This Privacy Policy is governed by the laws of the State of Ohio, consistent with our Terms & Conditions.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise any of the rights described above, please contact us by phone or text at 740-766-6466, or through our Contact page.